Cancellation & Return Policy
1. Cancellation & Return Policy
1.1 Cancellation by Buyer
(a) If Product have Not been sent out
A Buyer may cancel their purchases by contacting soonsoon.sg at any time before the Product is sent out. Do note that soonsoon.sg usually send items out the following day after payment have been received.
(b) After Delivery of Product
Once a Product has been shipped out, the order can no longer be cancelled at this point, and any cancellation will need to be made via the return process as set out in Part B of this Policy.
Care of Products
Where a Buyer is not within time to effect cancellation of an order for a Product during the periods set out above, and the Product is subsequently delivered, the Buyer must not use the Product and shall take all such care so as to ensure that no damage occurs to the Product. In the event of any damage caused to the Product, the Buyer will need to bear the costs for any consumption of, wear and tear or damage caused to the Product.
1.2 Cancellation by soonsoon.sg
Soonsoon.sg may cancel an order where there is inadequate stock to fulfil such order, where there will be unreasonable delay in sourcing of the Products or where the Product has been wrongly advertised or priced. In such instance, the Buyer:
(a) will be notified of the cancellation; and
(b) shall be entitled to a full refund of the purchase price paid and shipping fees (if applicable).
All Users are advised to read this Policy together with the soonsoon.sg Agreement with regard to the grounds when soonsoon.sg may reasonably cancel an order.
Repeated cancellations without proper cause/justification, which result in soonsoon.sg being unable to comply with the soonsoon.sg Service Levels, shall entitle the Company to impose such penalties on such soonsoon.sg as provided for under the soonsoon.sg’s Agreement.